Professional Experience

Manager, Information and Learning Technologies
Tranby College
Jul 2011 – Present
Baldivis, Australia
Tranby College is a K-12 co-educational institution of the Uniting Church in Baldivis, Western Australia.

Roles and responsibilities

  • Ensure computers are purchased and delivered on time and according to plans and policies.
  • Keep an updated asset tracking program.
  • Record newly acquired computers and facilitate timely installation in classrooms, and offices.
  • Provide thorough troubleshooting for teaching, administrative staff and students. Resolve IT-related issues in a timely manner.
  • Manage and maintain IT infrastructure.
  • Manage 1,000+ user devices and endpoints.
  • Train students and teaching staff on IT use.
  • Develop detailed disaster recovery plan.
  • Coordinate with external suppliers.
  • Manage SLAs with suppliers.

Key Achievements

  • Designed and coded leave management and professional development approval system using services from MS SharePoint, Flow, Approvals, and custom scripting. Completed two months ahead of schedule.
  • Created and delivered training on the new system to 100 staff.

Chief Technology Officer & Co-Founder
Flaktest Gaming
Jan 2014 – October 2018
Perth, Australia
Flaktest Gaming is Australia’s largest youth eSports organisation.

  • Effectively managed databases of 1,500+ high school students and 150+ teachers.
  • Planned and implemented three live eSport grand final events with live audience of 500+.
  • Streamed event live via internet.
  • Managed 3,000+ game hours of eSports competitions.
  • Ensured competitions ran smoothly at all times.
  • Designed student eSports Results Tracking Software for 1,500+ users.
  • Ensured easy user experience for users.
  • Effectively managed and oversaw operations.
  • Provided technical guidance and leadership.
  • Managed team of 15+ volunteers and staff.
  • Provided mentorship and training to all staff and volunteers for personal development and growth.

Key Achievements

  • Co-founded Australia’s largest youth eSports organisations with 1,500+ members and 150+ teachers.

Help Desk Manager
Progress I.T. Pty Ltd
Jun 2008 – Aug 2011
Perth, Australia
Progress IT is a medium sized IT consulting firm specialising in mining, medical, and travel IT business needs.

Roles and responsibilities

  • Provided extensive and timely troubleshooting.
  • Carried out efficient problem solving and delivered solutions to clients’ needs.
  • Managed 4 Help Desk Support staff.
  • Built a culture of excellence and ensured clients’ needs were consistently met at all times.
  • Ensured growth and development of staff.
  • Mentored and trained Help Desk Support staff.
  • Provided excellent Tier 3 Specialist IT support to clients.
  • Managed relationships with external suppliers, including HP, Dell, Apple, and Ingram Micro.
  • Ensured smooth business functions. Oversaw general office management.

Key Achievements

  • Established Web Development Department.
  • Created new income stream and diversified services offered to clients. Increased profit by $70K annually.